Messaging Privacy Policy

1. Scope

This Messaging Privacy Policy explains how Resource Property Group LLC, referred to as “Resource Property Group,” “we,” “us,” or “our,” collects, uses, retains, and discloses information associated with our SMS and MMS messaging program.

We use Launch Control as a service provider to help operate the messaging program. Launch Control processes messaging information on our behalf and under our instructions.

2. Information we collect

Depending on how you interact with the messaging program, we may collect:

• Contact information, including your name, mobile telephone number, and email address.
• Information you choose to provide about a property, service request, appointment, or other inquiry.
• Message content and messaging history, including replies, support requests, and opt-out commands.
• Consent records, such as the date, time, source page, and version of the disclosure presented when you opted in.
• Technical and delivery information, such as carrier, delivery status, device or browser details, IP address, and similar diagnostic data.
• Cookie or similar technology data when you use a web page connected with the messaging program.

We may also receive information when you contact customer support or participate in a survey, promotion, or other activity connected with the messaging program.

3. How we use information

We may use messaging information to:

• Send, route, and administer messages you have requested or authorized.
• Respond to property inquiries, coordinate appointments, provide support, and communicate about our services.
• Personalize message content and improve the relevance and operation of the program.
• Measure delivery, engagement, performance, and program reliability.
• Maintain consent and opt-out records and honor your communication preferences.
• Detect misuse, protect our systems and users, enforce applicable terms, and comply with legal obligations.

4. How we disclose information

We may disclose information in the following limited circumstances:

• Service providers. We may provide information to vendors that host, transmit, support, analyze, secure, or otherwise operate the messaging program for us.
• Legal and safety reasons. We may disclose information when we reasonably believe it is necessary to comply with law or legal process, respond to lawful government requests, enforce an agreement, protect rights or safety, investigate misuse, or pursue available remedies.
• With your direction or consent. We may disclose information when you specifically ask or authorize us to do so.
• Aggregated or de-identified information. We may use or disclose information that does not reasonably identify an individual for analytics, reporting, or program-improvement purposes.

5. Mobile information and consent data

Mobile information collected for the messaging program will not be shared with third parties or affiliates for their independent marketing or promotional purposes. Text-message originator opt-in data and consent records are excluded from any marketing-data sharing.

We do not sell personal information collected specifically through the messaging program, including mobile telephone numbers and consent data. We also do not use or disclose that information for cross-context behavioral advertising or targeted advertising by unrelated third parties.

6. Security

We use administrative, technical, physical, and organizational safeguards selected according to the sensitivity of the information involved. These safeguards are designed to reduce the risk of accidental loss, misuse, unauthorized access, alteration, or disclosure.

No internet or mobile communication system can be guaranteed to be completely secure. You should avoid sending highly sensitive information by text message.

7. Retention

We retain messaging information for as long as reasonably needed to operate the program, document consent and opt-out requests, provide services, resolve disputes, protect users and our business, enforce agreements, and comply with legal or regulatory obligations. Retention periods may vary based on the type of record and the reason it is maintained.

8. Your choices and controls

Receiving automated marketing text messages is optional and is not a condition of purchase. You can stop commercial messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Reply HELP for assistance.

You may also contact us to ask a question about messaging information or to request that we correct information you believe is inaccurate. Certain records may need to be retained for legal, security, or compliance reasons.

9. Updates to this policy

We may revise this policy as our messaging program, service providers, or legal obligations change. The effective date at the top of the page shows when this version became effective. Material changes will be communicated when required by law.

10. Contact us